Last updated on 8th June 2020
We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This website privacy policy is divided into the following sections:
This website is operated by Ashford Volunteer Centre. For more information about us, see Who Are We page.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union as well as United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
This privacy policy relates to your use of our website.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you register with us (either through our sign-up form or via phone) or contact us.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
We use this personal information to:
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
| When information is collected | What information we ask for | How and why we use your information |
|---|---|---|
| When you fill in our contact-us form | First name, last name, email and phone number |
We ask for this:
We will keep this information until:
|
| When you sign up though our sign-up form | Title, first name, last name, email, home number, phone number, address, age group |
We ask for this:
We will keep this information until:
|
| When you sign up as a Client in our transporting service | Title, first name, last name, email, home number, phone number, address, age group, health condition, alternative contact information |
We ask for this:
We will keep this information until:
|
| When you sign up as a Driver in our transporting service | Title, first name, last name, email, home number, phone number, address, age group, vehicle information, availability information |
We ask for this:
We will keep this information until:
|
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with other third party.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us and for what purpose.
A cookie is a small text file which is placed onto your device (computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on our use of cookies, please see our Cookie Policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We would like to send you information about services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes in your account settings.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
It may take up to 48 hours for this to take place.
For more information on your rights in relation to marketing, see 'Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We offer HTTPS secure access to most areas on our Services; the transmission of sensitive personal information through any of our forms is protected by an industry standard SSL/TLS encrypted connection. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and third party services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.
We may change this website privacy policy from time to time, when we do we will ask you to review the updated document at your next visit.
Please contact us, if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please fill in our Contact Us form, send an email to contact@ashfordvc.org.uk, write to our postal address or call 01233 66 55 35.
Our postal address is;
Ashford Volunteer Centre
Berwick House
8 Elwick Road
Ashford
Kent
TN23 1PF
Vitticeps Ltd